Senior IT Specialist / Team lead MAC Team

bullet Team lead in charge of circuit Moves, Adds and Changes for Allstate Agent sites.  
bullet This focused on data circuits but also included POTS lines.  
bullet Team consisted 3 personnel with myself providing the lead technical roll and customer management interface.  
bulletInvolved in the final phases of this project which included cancellation of circuits (both data and voice) at 15000 customer sites.  
bulletCreated an MS Access database for tracking of projects.  
bullet Creation of process for tracking customer requested Site delete requests and equipment retrieval. 
bullet Created routines in PCOM, MS Access and ascii text to "Screen Scrape" data from main frame. 
bullet Provided database support account.

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